Creating a Portal to Success
How ACTUM Digital helped revolutionise Dormer
Pramet's B2B sales
Dormer Pramet was looking to largely improve the Customer Experience beyond outdated e-procurement portals scattered around the globe.
Ongoing migration project to a new ERP solution brought further complexity to the project.
Timing was a decisive factor, first 8 markets had to be launched within 4 months and 24 more markets in the following 4 months.
DP came into the partnership with ACTUM Digital with a very clear concept as to what they wanted from the relationship.
As part of their long-term business strategy, DP needed a truly up-scalable solution that would “consumerise” their online B2B sales.
As such, the portal needed to offer an unparalleled user experience whilst also acting as a vehicle through which additional value-added services could be offered to their tens of thousands of customers all across the world.
The biggest challenge was to have the solution live within 5 months from the start of the project.
The portal initially launched at the start of 2022 in the Czech Republic, Slovakia, Ukraine, Hungary, Romania, Poland, Germany and Turkey offering a massively improved user experience.
With the continued support of ACTUM, DP has been able to roll out the portal in new territories at a breakneck pace without any issues as it was specifically designed with rapid up-scaling capabilities.
This has given them the ability to react immediately to market changes anywhere in the world with complete confidence.
Months to go live
Country-specific e-shops launched in phase 2
Orders made on the first day